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Delivery & Returns Policy

Delivery Information

Standard delivery to mainland UK is free for all orders over £150 (Ex VAT) and just £7.95 if the order total is under £150. This excludes the Scottish Highlands, Northern Ireland, and Channel Islands/Isle Of Man. The total delivery charge for these areas is £20, and delivery may take 2 additional business days.

We can usually send plain items on next-day delivery service, but on some brands, this can increase up to 3-5 working days. If you have ordered a customised item, including logo or text, please lookout for an artwork approval email that you will have to approve before we begin production.

Items cannot be left without a signature being given by the recipient. Products without a logo or personalisation will have an average delivery time of 1-2 working days or 3-5 working days depending on the product. Products with a logo or other form of personalisation will have a standard delivery time of 10-12 working days.

Standard Delivery

£7.95 Standard delivery option is available on all orders. Non-Customised orders (plain items) will be despatch the next working day by DPD. Customised orders’ processing time is between 10-20 days. For more details please visit our Terms page HERE.

Free Delivery

Free delivery is available on orders over £150 (ex VAT). Orders of plain items will be dispatched the next working day or within 10-12 working days for customised garments.

International Delivery

Unfortunately, we are not able to ship internationally at this time.

Delivery tracking

We use DPD couriers who provide you with full tracking once your order is dispatched. On the morning of the date of delivery, you also receive an email, which gives you a one-hour window for your delivery time.

DPD can also make alternative arrangements with you, such as changing the delivery date or leaving instructions to deliver with a neighbour. To view DPD Tracking click HERE.

Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. In these circumstances, we will endeavour to communicate with you about the delay and resolve and resulting issues.

Returning Goods

To provide an efficient service to our customers, Uniforms-Online applies the following procedure and policies for the return of goods.

Uniforms-Online will accept the return of embroidered or printed goods only if they are faulty.

ALL GARMENTS MUST BE CLEAN AND WITH ANY ORIGINAL PACKAGING.

If you wish to return any item, please contact Uniforms-Online by phone or email to arrange a returns number.

We do not accept the return of garments specially manufactured, embroidered, or printed either by Uniforms-Online or the customer, or clearance items. Uniforms-Online does not accept return carriage charges unless previously agreed before return of garments. We appreciate your help and co-operation in providing this service to our customers.

We want you to get the best result from your logos so consequently, we may have to ask you for different formats, or in some cases alter your logo a little, to gain the best results for you. We will always discuss these changes with you and show you a proof to make sure you understand the changes and are 100% happy before we proceed into production.

Who organises the return?

If you have received the wrong or faulty items, we will arrange the collection of the items.

You must organise the return of items to us for any other reason.

Products we’re unable to accept back

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.

How to make a return
  1. Contact our Customer Service team by email at sales@uniforms-online.co.uk. Please add your order number so we can quickly find your account.
  2. We will send you a return note for free. You need to return this with your garments for them to be processed efficiently.
  3. Return the unworn garments to us in their original packaging.
  4. Then leave it to us. We will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
Please note
  1. If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
  2. Delivery surcharges are considered a customer preference (e.g. Pre-10 delivery) and will not be refunded unless the delivered goods are faulty.
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